Behavioral Health Technician I certificate is designed to train students in how to work inclusively in fields of mental illness and wellness, education, public safety, family and youth development, community and family support. Training for this certificate is divided into three areas of competency. First students study foundations in human behavior. Second, they study and participate in intensive de-escalation and social communication training. Finally, students complete Basic Life Support Provider (BLS) certification as part of their certificate. Additional certifications are completed in this training.

Wednesday: 6:30 pm - 9 pm (04/02/2025 - 05/14/2025)

and

Saturdays (4/12; 4/26; 5/3; 5/10): Deescalation, CPR training (time: TBD)

Thank you for your interest in Behavioral Health Technician Program I. This course is grant funded (seats limited)

Step 1: Complete all information on our intake form: https://forms.gle/kkBTWprTNy1EvF7u8

Step 2: Please email us at cn-uhong@massbay.edu to let us know that you completed the intake for Spring 2025 Behavioral Health Technician Program Grant.

We will reach out if you are qualified for grant.

Behavioral Health Technician I certificate is designed to train students in how to work inclusively in fields of mental illness and wellness, education, public safety, family and youth development, community and family support. Training for this certificate is divided into three areas of competency. First students study foundations in human behavior. Second, they study and participate in intensive de-escalation and social communication training. Finally, students complete Basic Life Support Provider (BLS) certification as part of their certificate. Additional certifications are completed in this training.

Wednesday: 6:30 pm - 9 pm (04/02/2025 - 05/14/2025)

and

Saturdays (4/12; 4/26; 5/3; 5/10): Deescalation, CPR training (time: TBD)

Certified Damage Appraisal Apprenticeship:  This is a six-week course that prepares students for Part II of the MA Automobile Damage Appraisers License Exam and fulfills the Massachusetts three-month apprenticeship requirement. The course will focus heavily on the preparation of an estimate and skills to interact with clients. Instructor is ICAR Platinum certified and has more than 30 years’ experience in the automotive industry, including 16 years of management and appraisal experience. 

Thank you for your interest in Behavioral Health Technician Program II. This course is grant funded. (Seats limited)

Step 1: Complete all information on our intake form: https://forms.gle/kkBTWprTNy1EvF7u8

Step 2: Please email us at cn-uhong@massbay.edu to let us know that you completed the intake for Spring 2025 Behavioral Health Technician Program Grant.

We will reach out if you are qualified for grant.

The certificate provides deeper theory, understanding and practice in the Behavioral Health field. The training focuses on two major areas of study. The first is the study of culture and how to understand cultural identity in diverse communities. The second is learning human communication and effective communication in diverse communities by working on emails, reports, improv, team play, roleplay, interpretation and analysis.

Wednesday (virtual): 6:30 pm - 9 pm

and

Saturday (framingham campus): 8:30 am - 11:30 am

Note: The Spring 2025 registration for Behavioral Health Technician Program II closed. Please complete the intake if you are interested in taking the program in the following semesters.

This course, developed by Teepa Snow, offers an in-depth exploration of Typical and Atypical Aging, Positive Physical Approach™ (PPA™), Hand Under Hand® (HUH®), and Teepa's GEMS® States. Throughout the course, students will learn practical skills and strategies to build meaningful connections with individuals living with Alzheimer’s and other forms of dementia.

Learners will examine the differences between "normal" and "not normal" aging. The focus is on understanding how to tailor care to meet the needs and retained abilities of individuals with dementia, promoting a sense of control and independence.

The course also introduces Positive Approach to Care’s techniques, including PPA and HUH. These methods teach care partners how to interact more effectively, shifting from simply managing behaviors to fostering deeper connections. Participants will practice techniques that emphasize doing tasks with individuals, rather than for them, to create a more positive and supportive care environment.

The course delves into Teepa Snow’s GEMS® States, a model comparing cognitive abilities to precious gems, which helps care partners better understand and respond to changes in behavior and abilities. This course emphasizes the importance of adjusting care, communication, and expectations as dementia progresses, ensuring that care is responsive and compassionate.

Kathy Faddoul RN is a PAC Certified Independent Trainer.

This engaging course is designed for individuals interested in developing foundational skills in Portuguese communication. Whether for personal enrichment, travel, or professional purposes, this course provides a supportive environment for learners at all levels. Key topics include: Basic vocabulary and phrases - introduction to essential words and phrases for everyday conversations, including greetings, introductions, and common expressions; Pronunciation and listening skills - techniques for improving pronunciation and understanding spoken Portuguese through listening exercises and interactive practice; Basic grammar concepts - overview of fundamental grammar rules, including sentence structure, verb conjugation, and common grammatical pitfalls; Conversational practice - opportunities for participants to engage in guided dialogues and role-playing activities to build confidence in speaking and comprehension and Cultural insights - exploration of cultural nuances and practices in Portuguese-speaking countries to enhance understanding and communication. Participants will leave the workshop equipped with practical language skills and the confidence to engage in basic conversations in Portugues, setting the stage for further language learning and cultural exploration. 

Tuesday: 6 pm - 8:15 pm and Satursday: 9 am - 11:15 am

Remote/Online or Framingham Campus

¡Hola! Ready to start speaking Spanish? Our Beginning Communication course is perfect for beginners. This class offers a dynamic introduction to basic vocabulary, essential phrases, and conversational skills. Over the course, you'll learn the fundamentals through dynamic activities and engaging lessons. Join us to build your language skills and open doors to new opportunities!

Tuesday: 6 pm - 8:15 pm and Satursday: 9 am - 11:15 am

Remote/Online or Framingham Campus

Thank you for your interest in the MassBay CNA program. Please follow the below steps to start the process of qualifying for the CNA program: 

Step 1: Complete all information on our intake form (if you already completed it please continue to step 2): 

https://forms.gle/kkBTWprTNy1EvF7u8

Step 2: Use the below website to schedule a 15-minute phone call with us for anyday: 

https://calendly.com/jfeld-massbay/cna-phone-interview

Course Overview: The Certified Nurse Assistant (CNA) Training Program is designed to equip aspiring healthcare professionals with the essential skills and knowledge needed to provide compassionate and competent care to patients in various healthcare settings. Taught by experienced and knowledgeable instructors, this comprehensive course combines Webex remote classroom instruction, in-person laboratory practice, and clinical experience at a long-term care facility.

CNAs are vital healthcare team members, performing hands-on care for patients, residents, and clients of all ages and abilities. Students are prepared for the Massachusetts Nurse Aide Competency Exam in just eight weeks.

Graduates of CNA Training Programs can find employment working with patients of all ages in hospitals, rehabilitation centers, clinics, nursing homes, home health, assisted living facilities, schools, medical offices, and as travel CNAs.

This certification is a foundation for further education and advancement in other health professional careers.

In this 120-hour certificate program, students will

● Understand the role and responsibilities of a CNA

● Gain proficiency in basic nursing skills such as patient hygiene, mobility assistance, and vital signs

● Understand the principles of infection control and safety procedures

● Ensure comfort and dignity while assisting with activities of daily living

● Gain effective communication techniques to work with patients, families, and other healthcare personnel

● Be well prepared to sit for the state certification exam and meet the requirements for employment as a CNA

Accreditation/ Certification (there is no licensure for CNAs)

Program graduates receive a Certificate of Completion and are eligible to sit for the Massachusetts State Nurse Assistant Certification Exam. Mass Bay’s Nurse Assistant program is approved by the Department of Public Health Approval # N3NB

Lecture: Tuesday & Wednesday: 4 pm - 7 pm (06/03/2025 - 07/26/2025)

Lab:  Saturday: 8 am - 2 pm (6/7; 6/14; 6/21; 6/28; 7/5 and 7/26)

Clinical: Saturday & Sunday: 7 am - 3:30 pm (7/12; 7/13 and 7/19; 7/20)