This course, developed by Teepa Snow, offers an in-depth exploration of Typical and Atypical Aging, Positive Physical Approach™ (PPA™), Hand Under Hand® (HUH®), and Teepa's GEMS® States. Throughout the course, students will learn practical skills and strategies to build meaningful connections with individuals living with Alzheimer’s and other forms of dementia.

Learners will examine the differences between "normal" and "not normal" aging. The focus is on understanding how to tailor care to meet the needs and retained abilities of individuals with dementia, promoting a sense of control and independence.

The course also introduces Positive Approach to Care’s techniques, including PPA and HUH. These methods teach care partners how to interact more effectively, shifting from simply managing behaviors to fostering deeper connections. Participants will practice techniques that emphasize doing tasks with individuals, rather than for them, to create a more positive and supportive care environment.

The course delves into Teepa Snow’s GEMS® States, a model comparing cognitive abilities to precious gems, which helps care partners better understand and respond to changes in behavior and abilities. This course emphasizes the importance of adjusting care, communication, and expectations as dementia progresses, ensuring that care is responsive and compassionate.

Kathy Faddoul RN is a PAC Certified Independent Trainer.

This engaging course is designed for individuals interested in developing foundational skills in Portuguese communication. Whether for personal enrichment, travel, or professional purposes, this course provides a supportive environment for learners at all levels. Key topics include: Basic vocabulary and phrases - introduction to essential words and phrases for everyday conversations, including greetings, introductions, and common expressions; Pronunciation and listening skills - techniques for improving pronunciation and understanding spoken Portuguese through listening exercises and interactive practice; Basic grammar concepts - overview of fundamental grammar rules, including sentence structure, verb conjugation, and common grammatical pitfalls; Conversational practice - opportunities for participants to engage in guided dialogues and role-playing activities to build confidence in speaking and comprehension and Cultural insights - exploration of cultural nuances and practices in Portuguese-speaking countries to enhance understanding and communication. Participants will leave the workshop equipped with practical language skills and the confidence to engage in basic conversations in Portugues, setting the stage for further language learning and cultural exploration. 

Tuesday: 6 pm - 8:15 pm and Satursday: 9 am - 11:15 am

Remote/Online or Framingham Campus

¡Hola! Ready to start speaking Spanish? Our Beginning Communication course is perfect for beginners. This class offers a dynamic introduction to basic vocabulary, essential phrases, and conversational skills. Over the course, you'll learn the fundamentals through dynamic activities and engaging lessons. Join us to build your language skills and open doors to new opportunities!

Tuesday: 6 pm - 8:15 pm and Satursday: 9 am - 11:15 am

Remote/Online or Framingham Campus

Thank you for your interest in the MassBay CNA program. Please follow the below steps to start the process of qualifying for the CNA program: 

Step 1: Complete all information on our intake form (if you already completed it please continue to step 2): 

https://forms.gle/kkBTWprTNy1EvF7u8

Step 2: Use the below website to schedule a 15-minute phone call with us for anyday: 

https://calendly.com/jfeld-massbay/cna-phone-interview

Course Overview: The Certified Nurse Assistant (CNA) Training Program is designed to equip aspiring healthcare professionals with the essential skills and knowledge needed to provide compassionate and competent care to patients in various healthcare settings. Taught by experienced and knowledgeable instructors, this comprehensive course combines Webex remote classroom instruction, in-person laboratory practice, and clinical experience at a long-term care facility.

CNAs are vital healthcare team members, performing hands-on care for patients, residents, and clients of all ages and abilities. Students are prepared for the Massachusetts Nurse Aide Competency Exam in just eight weeks.

Graduates of CNA Training Programs can find employment working with patients of all ages in hospitals, rehabilitation centers, clinics, nursing homes, home health, assisted living facilities, schools, medical offices, and as travel CNAs.

This certification is a foundation for further education and advancement in other health professional careers.

In this 120-hour certificate program, students will

● Understand the role and responsibilities of a CNA

● Gain proficiency in basic nursing skills such as patient hygiene, mobility assistance, and vital signs

● Understand the principles of infection control and safety procedures

● Ensure comfort and dignity while assisting with activities of daily living

● Gain effective communication techniques to work with patients, families, and other healthcare personnel

● Be well prepared to sit for the state certification exam and meet the requirements for employment as a CNA

Accreditation/ Certification (there is no licensure for CNAs)

Program graduates receive a Certificate of Completion and are eligible to sit for the Massachusetts State Nurse Assistant Certification Exam. Mass Bay’s Nurse Assistant program is approved by the Department of Public Health Approval # N3NB

Lecture: Tuesday & Wednesday: 4 pm - 7 pm (06/03/2025 - 07/26/2025)

Lab:  Saturday: 8 am - 2 pm (6/7; 6/14; 6/21; 6/28; 7/5 and 7/26)

Clinical: Saturday & Sunday: 7 am - 3:30 pm (7/12; 7/13 and 7/19; 7/20)

ELL Advanced: This course is intended for students who have completed the Intermediate course or have a high intermediate to advanced level of English. The course will focus on building skills in reading, writing, grammar and advanced vocabulary for everyday life or academic study. The classes will offer practice through a variety of activities, including class discussions, oral presentations, small group work and individual assignments.

ELL Intermediate: This course is designed for students who have completed the Beginner course or who have a basic foundation in English. The course will focus on building and improving English grammar, vocabulary, and writing skills for communicating in everyday situations. The reading activities focus on comprehension and critical thinking skills. Activities include class discussions, group work and individual assignments.

ELL Beginner: This course is intended for students with limited English language skills. The focus will be to build a practical English vocabulary and understanding of basic grammar structures to communicate in everyday life. Class activities will give students practice in conversational English as well as reading and writing.

Note: New students will need placement test on the first date to place into Advanced class, or Intermediate class, or Beginner class

This comprehensive course is designed for aspiring auto damage adjusters and industry professionals seeking to enhance their skills in assessing vehicle damage and processing claims efficiently. Participants will gain in-depth knowledge of automotive damage evaluation techniques, insurance policies, and claims management processes.

Key Topics:

Introduction to Auto Damage Adjustment

• Role and responsibilities of an auto damage adjuster
• Overview of the insurance industry and claims process

Vehicle Damage Assessment

• Techniques for inspecting and assessing vehicle damage
• Understanding repair estimates and parts valuation

Claims Processing and Management

• Navigating the claims lifecycle
• Effective communication with policyholders, repair shops, and insurance companies

Legal and Regulatory Considerations

• Overview of relevant laws and regulations governing auto insurance
• Ethical considerations in damage adjustment

Hands-On Training

• Case studies and real-world scenarios
• Group exercises to develop practical skills in damage assessment and reporting

Technology in Claims Adjustment

• Tools and software used in auto damage assessment
• Future trends in the industry and technology integration

ELL Advanced: This course is intended for students who have completed the Intermediate course or have a high intermediate to advanced level of English. The course will focus on building skills in reading, writing, grammar and advanced vocabulary for everyday life or academic study. The classes will offer practice through a variety of activities, including class discussions, oral presentations, small group work and individual assignments.

ELL Intermediate: This course is designed for students who have completed the Beginner course or who have a basic foundation in English. The course will focus on building and improving English grammar, vocabulary, and writing skills for communicating in everyday situations. The reading activities focus on comprehension and critical thinking skills. Activities include class discussions, group work and individual assignments.

ELL Beginner: This course is intended for students with limited English language skills. The focus will be to build a practical English vocabulary and understanding of basic grammar structures to communicate in everyday life. Class activities will give students practice in conversational English as well as reading and writing.

Note: New students will need placement test on the first date to place into Advanced class, or Intermediate class, or Beginner class

Course Overview: Mass Bay's Home Health Aide (HHA) Training Program is designed to further the skills of Certified Nurse Assistants (CNAs) by preparing them to deliver exceptional in-home care. This bridge program builds on the core competencies gained in the CNA training, providing students with the specialized knowledge needed to assist clients with daily living tasks, promote independence, and improve overall quality of life in a home setting.

Course Objectives:

• Master advanced caregiving techniques, including personal care, nutrition, and household management.
• Develop effective communication strategies for working with clients, their families, and healthcare providers.
• Learn safety and emergency protocols to ensure a secure home environment.
• Build upon the skills and knowledge gained from your CNA program.
• Understand infection control measures and health monitoring specific to home care

Certification: Upon successfully completing the program, students will meet the certification requirements for Home Health Aides in Massachusetts. This certification enables graduates to provide care in home settings under the supervision of licensed healthcare professionals.

Prerequisites:

• Successful completion of a Certified Nurse Assistant (CNA) course
• High school diploma or equivalent
• Basic English proficiency (reading, writing, and speaking)
• Physical ability to perform Home Health Aide duties

Career Opportunities: Graduates of the HHA Training Program are prepared to work with home healthcare agencies, hospice services, assisted living facilities, and private clients. The certification also serves as a foundation for further education and career advancement in the healthcare field.