MassBay Community College

This comprehensive course is designed for aspiring auto damage adjusters and industry professionals seeking to enhance their skills in assessing vehicle damage and processing claims efficiently. Participants will gain in-depth knowledge of automotive damage evaluation techniques, insurance policies, and claims management processes.

Key Topics:

Introduction to Auto Damage Adjustment

• Role and responsibilities of an auto damage adjuster
• Overview of the insurance industry and claims process

Vehicle Damage Assessment

• Techniques for inspecting and assessing vehicle damage
• Understanding repair estimates and parts valuation

Claims Processing and Management

• Navigating the claims lifecycle
• Effective communication with policyholders, repair shops, and insurance companies

Legal and Regulatory Considerations

• Overview of relevant laws and regulations governing auto insurance
• Ethical considerations in damage adjustment

Hands-On Training

• Case studies and real-world scenarios
• Group exercises to develop practical skills in damage assessment and reporting

Technology in Claims Adjustment

• Tools and software used in auto damage assessment
• Future trends in the industry and technology integration