Automotive Damage Appraisal Course: Part I - Claims professionals, auto body technicians and others are trained for the Massachusetts Automobile Damage Appraisers License Examination. The course includes in- depth discussion of insurance regulations, policy arbitration, and work completion forms, use of Flat Rate Manuals, collision diagnosis, cost estimation and preparation of written estimates. Instructor is ICAR Platinum certified and has more than 30 years’ experience in the automotive industry, including 16 years of management and appraisal experience.

Disclaimer: While we strive to provide accurate and current information, course schedules published on our website are subject to change. Students are advised to check regularly for updates.

·         Classes will run when minimum enrollment is met. Classes may be canceled due to low enrollment or instructor availability.

·         For refund requests, please contact the program director in charge:

Roxana Marrero Director of Community Education and Workforce rmarrero@massbay.edu

Thank you for your interest in the MassBay CNA program. Please follow the below steps to start the process of qualifying for the CNA program: 

Step 1: Complete all information on our intake form (if you already completed it please continue to step 2): 

https://forms.gle/kkBTWprTNy1EvF7u8

Step 2: Using this link, please sign up for a required virtual info session regarding the MassBay CNA program. 

Course Overview: CNA Course Description

Payment of $1,600 includes:

• Tuition
• Scrubs
• Textbooks
• Workbooks
• Watch
• Gate belt
• American Heart Association BLS Responder certification (CPR card)
• Laboratory fee

Summer 2026 Schedule: 06/16/2026 - 08/16/2026

CNA Orientation: Saturday, June 13th 11-4 w/ AHA BLS course

• Lecture: Tuesday & Wednesday, 4 - 7 pm | Virtual
• Labs: Thursday 9 am – 2 pm | Framingham, MA
• Clinical (week 6&7): Wednesdays and Thursdays 9:00am to 2:00pm | Framingham, MA or Concord, MA

Thank you for your interest in the MassBay CNA program. Please follow the below steps to start the process of qualifying for the CNA program: 

Step 1: Complete all information on our intake form (if you already completed it please continue to step 2): 

https://forms.gle/kkBTWprTNy1EvF7u8

Step 2: Using this link, please sign up for a required virtual info session regarding the MassBay CNA program. 

Course Overview: CNA Course Description

Payment of $1,600 includes:

• Tuition
• Scrubs
• Textbooks
• Workbooks
• Watch
• Gate belt
• American Heart Association BLS Responder certification (CPR card)
• Laboratory fee

Summer 2026 Schedule: 06/16/2026 - 08/16/2026

CNA Orientation: Saturday, June 13th 11-4 w/ AHA BLS course

• Lecture: Tuesday & Wednesday, 4 - 7 pm | Virtual
• Labs: Wednesday 9 am – 2 pm | Framingham, MA
• Clinical (week 6&7): Wednesdays and Thursdays 9:00am to 2:00pm | Framingham, MA or Concord, MA 

Certified Damage Appraisal Apprenticeship: This is a six-week course that prepares students for Part II of the MA Automobile Damage Appraisers License Exam and fulfills the Massachusetts three-month apprenticeship requirement. The course will focus heavily on the preparation of an estimate and skills to interact with clients. Instructor is ICAR Platinum certified and has more than 30 years’ experience in the automotive industry, including 16 years of management and appraisal experience.

Disclaimer: While we strive to provide accurate and current information, course schedules published on our website are subject to change. Students are advised to check regularly for updates.

·         Classes will run when minimum enrollment is met. Classes may be canceled due to low enrollment or instructor availability.

·         For refund requests, please contact the program director in charge:

Roxana Marrero Director of Community Education and Workforce rmarrero@massbay.edu

Thank you for your interest in the MassBay CNA program. Please follow the below steps to start the process of qualifying for the CNA program: 

Step 1: Complete all information on our intake form (if you already completed it please continue to step 2): 

https://forms.gle/kkBTWprTNy1EvF7u8

Step 2: Using this link, please sign up for a required virtual info session regarding the MassBay CNA program. 

Course Overview: CNA Course Description

Payment of $1,600 includes:

• Tuition
• Scrubs
• Textbooks
• Workbooks
• Watch
• Gate belt
• American Heart Association BLS Responder certification (CPR card)
• Laboratory fee

Fall 2026 8 week 1 2026 Schedule: 09/01/2026 - 10/18/2026

• Lecture: Tuesday & Wednesday, 4 - 7 pm | Virtual
• Labs: Friday 3 pm – 9 pm |Concord, MA
• Clinical: Friday & Saturday 8 am – 8 pm | Framingham, MA or Concord, MA

Thank you for your interest in the MassBay CNA program. Please follow the below steps to start the process of qualifying for the CNA program: 

Step 1: Complete all information on our intake form (if you already completed it please continue to step 2): 

https://forms.gle/kkBTWprTNy1EvF7u8

Step 2: Using this link, please sign up for a required virtual info session regarding the MassBay CNA program. 

Course Overview: CNA Course Description

Payment of $1,600 includes:

• Tuition
• Scrubs
• Textbooks
• Workbooks
• Watch
• Gate belt
• American Heart Association BLS Responder certification (CPR card)
• Laboratory fee

Fall 2026 8 week 1 2026 Schedule: 09/01/2026 - 10/18/2026

• Lecture: Tuesday & Wednesday, 4 - 7 pm | Virtual
• Labs: Saturday 8 am – 2 pm |Concord, MA
• Clinical: Saturday & Sunday 8 am – 8 pm | Framingham, MA or Concord, MA

Thank you for your interest in the MassBay CNA program. Please follow the below steps to start the process of qualifying for the CNA program: 

Step 1: Complete all information on our intake form (if you already completed it please continue to step 2): 

https://forms.gle/kkBTWprTNy1EvF7u8

Step 2: Using this link, please sign up for a required virtual info session regarding the MassBay CNA program. 

Course Overview: CNA Course Description

Payment of $1,600 includes:

• Tuition
• Scrubs
• Textbooks
• Workbooks
• Watch
• Gate belt
• American Heart Association BLS Responder certification (CPR card)
• Laboratory fee

Fall 2026 8 week 1 2026 Schedule: 09/01/2026 - 10/18/2026

• Lecture: Tuesday & Wednesday, 4 - 7 pm | Virtual
• Labs: Saturday 8 am – 2 pm |Framingham, MA
• Clinical: Saturday & Sunday 8 am – 8 pm | Framingham, MA or Concord, MA

Automotive Damage Appraisal Course: Part I - Claims professionals, auto body technicians and others are trained for the Massachusetts Automobile Damage Appraisers License Examination. The course includes in- depth discussion of insurance regulations, policy arbitration, and work completion forms, use of Flat Rate Manuals, collision diagnosis, cost estimation and preparation of written estimates. Instructor is ICAR Platinum certified and has more than 30 years’ experience in the automotive industry, including 16 years of management and appraisal experience.

Disclaimer: While we strive to provide accurate and current information, course schedules published on our website are subject to change. Students are advised to check regularly for updates.

·         Classes will run when minimum enrollment is met. Classes may be canceled due to low enrollment or instructor availability.

·         For refund requests, please contact the program director in charge:

Roxana Marrero Director of Community Education and Workforce rmarrero@massbay.edu