Certified Damage Appraisal Apprenticeship: This is a six-week course that prepares students for Part II of the MA Automobile Damage Appraisers License Exam and fulfills the Massachusetts three-month apprenticeship requirement. The course will focus heavily on the preparation of an estimate and skills to interact with clients. Instructor is ICAR Platinum certified and has more than 30 years’ experience in the automotive industry, including 16 years of management and appraisal experience.

Disclaimer: While we strive to provide accurate and current information, course schedules published on our website are subject to change. Students are advised to check regularly for updates.

·         Classes will run when minimum enrollment is met. Classes may be canceled due to low enrollment or instructor availability.

·         For refund requests, please contact the program director in charge:

Roxana Marrero Director of Community Education and Workforce rmarrero@massbay.edu

This workshop is designed for caregivers, healthcare professionals, and volunteers who wish to enhance their skills and knowledge in providing compassionate care for hospice patients and their families. Participants will explore the unique needs of individuals facing terminal illness and learn best practices for delivering holistic support. Key topics include: Understanding hospice care - overview of the hospice philosophy, goals of care, and the role of hospice in the continuum of healthcare; Communication skills - techniques for effective communication with patients and families, including active listening and addressing difficult conversations about death and dying; Emotional and spiritual support - strategies for providing comfort and support, recognizing the emotional and spiritual needs of patients and their loved ones; Pain and symptom management - introduction to common symptoms in hospice care and methods for effective pain relief and symptom management and Caring for families - insights into supporting family members during the end-of-life journey, including coping strategies and resources available to them. By the end of the workshop, participants will be equipped with the skills and confidence to provide compassionate, patient-centered care, fostering dignity and comfort for hospice patients and their families during a critical time. 

Spring 2026:

Virtual Lectures: Thursday, 7 - 9 pm | 3/19/2026 - 4/9/2026 (Webex)

In-person Lab: Saturday, 8 am - 12:30 pm | 4/11/2026 (Location: Offsite TBD)

Automotive Damage Appraisal Course: Part I - Claims professionals, auto body technicians and others are trained for the Massachusetts Automobile Damage Appraisers License Examination. The course includes in- depth discussion of insurance regulations, policy arbitration, and work completion forms, use of Flat Rate Manuals, collision diagnosis, cost estimation and preparation of written estimates. Instructor is ICAR Platinum certified and has more than 30 years’ experience in the automotive industry, including 16 years of management and appraisal experience.

Disclaimer: While we strive to provide accurate and current information, course schedules published on our website are subject to change. Students are advised to check regularly for updates.

·         Classes will run when minimum enrollment is met. Classes may be canceled due to low enrollment or instructor availability.

·         For refund requests, please contact the program director in charge:

Roxana Marrero Director of Community Education and Workforce rmarrero@massbay.edu

Thank you for your interest in the MassBay CNA program. Please follow the below steps to start the process of qualifying for the CNA program: 

Step 1: Complete all information on our intake form (if you already completed it please continue to step 2): 

https://forms.gle/kkBTWprTNy1EvF7u8

Step 2: Using this link, please sign up for a required virtual info session regarding the MassBay CNA program.

Course Overview: CNA Course Description

Payment of $1,600 includes:

• Tuition
• Scrubs
• Textbooks
• Workbooks
• Watch
• Gate belt
• American Heart Association BLS Responder certification (CPR card)
• Laboratory fee

Summer 2026 Schedule: 06/16/2026 - 08/16/2026

• Lecture: Tuesday & Wednesday, 4 - 7 pm | Virtual
• Labs: Friday 3 pm – 9 pm | Concord, MA
• Clinical: Friday & Saturday 8 am – 10 pm | Framingham, MA or Concord, MA

Thank you for your interest in the MassBay CNA program. Please follow the below steps to start the process of qualifying for the CNA program: 

Step 1: Complete all information on our intake form (if you already completed it please continue to step 2): 

https://forms.gle/kkBTWprTNy1EvF7u8

Step 2: Using this link, please sign up for a required virtual info session regarding the MassBay CNA program. 

Course Overview: CNA Course Description

Payment of $1,600 includes:

• Tuition
• Scrubs
• Textbooks
• Workbooks
• Watch
• Gate belt
• American Heart Association BLS Responder certification (CPR card)
• Laboratory fee

Summer 2026 Schedule: 06/16/2026 - 08/16/2026

• Lecture: Tuesday & Wednesday, 4 - 7 pm | Virtual
• Labs: Saturday 8:30 am – 2:30 pm |Concord, MA
• Clinical: Saturday & Sunday 10 am – 10 pm | Framingham, MA or Concord, MA

Thank you for your interest in the MassBay CNA program. Please follow the below steps to start the process of qualifying for the CNA program: 

Step 1: Complete all information on our intake form (if you already completed it please continue to step 2): 

https://forms.gle/kkBTWprTNy1EvF7u8

Step 2: Using this link, please sign up for a required virtual info session regarding the MassBay CNA program. 

Course Overview: CNA Course Description

Payment of $1,600 includes:

• Tuition
• Scrubs
• Textbooks
• Workbooks
• Watch
• Gate belt
• American Heart Association BLS Responder certification (CPR card)
• Laboratory fee

Summer 2026 Schedule: 06/16/2026 - 08/16/2026

• Lecture: Tuesday & Wednesday, 4 - 7 pm | Virtual
• Labs: Saturday 8:30 am – 2:30 pm |Framingham, MA
• Clinical: Saturday & Sunday 8 am – 10 pm | Framingham, MA or Concord, MA

Thank you for your interest in the MassBay CNA program. Please follow the below steps to start the process of qualifying for the CNA program: 

Step 1: Complete all information on our intake form (if you already completed it please continue to step 2): 

https://forms.gle/kkBTWprTNy1EvF7u8

Step 2: Using this link, please sign up for a required virtual info session regarding the MassBay CNA program. 

Course Overview: CNA Course Description

Payment of $1,600 includes:

• Tuition
• Scrubs
• Textbooks
• Workbooks
• Watch
• Gate belt
• American Heart Association BLS Responder certification (CPR card)
• Laboratory fee

Summer 2026 Schedule: 06/16/2026 - 08/16/2026

• Lecture: Tuesday & Wednesday, 4 - 7 pm | Virtual
• Labs: Thursday 3 pm – 9 pm | Concord, MA
• Clinical: Thursday & Friday 8 am – 10 pm | Framingham, MA or Concord, MA

Thank you for your interest in the MassBay CNA program. Please follow the below steps to start the process of qualifying for the CNA program: 

Step 1: Complete all information on our intake form (if you already completed it please continue to step 2): 

https://forms.gle/kkBTWprTNy1EvF7u8

Step 2: Using this link, please sign up for a required virtual info session regarding the MassBay CNA program. 

Course Overview: CNA Course Description

Payment of $1,600 includes:

• Tuition
• Scrubs
• Textbooks
• Workbooks
• Watch
• Gate belt
• American Heart Association BLS Responder certification (CPR card)
• Laboratory fee

Summer 2026 Schedule: 06/16/2026 - 08/16/2026

CNA Orientation: Saturday, June 13th 11-4 w/ AHA BLS course

• Lecture: Tuesday & Wednesday, 4 - 7 pm | Virtual
• Labs: Thursday 9 am – 2 pm | Framingham, MA
• Clinical (week 6&7): Wednesdays and Thursdays 9:00am to 2:00pm | Framingham, MA or Concord, MA