Certified Damage Appraisal Apprenticeship:  This is a six-week course that prepares students for Part II of the MA Automobile Damage Appraisers License Exam and fulfills the Massachusetts three-month apprenticeship requirement. The course will focus heavily on the preparation of an estimate and skills to interact with clients. Instructor is ICAR Platinum certified and has more than 30 years’ experience in the automotive industry, including 16 years of management and appraisal experience. 

This engaging course is designed for individuals interested in developing foundational skills in Portuguese communication. Whether for personal enrichment, travel, or professional purposes, this course provides a supportive environment for learners at all levels. Key topics include: Basic vocabulary and phrases - introduction to essential words and phrases for everyday conversations, including greetings, introductions, and common expressions; Pronunciation and listening skills - techniques for improving pronunciation and understanding spoken Portuguese through listening exercises and interactive practice; Basic grammar concepts - overview of fundamental grammar rules, including sentence structure, verb conjugation, and common grammatical pitfalls; Conversational practice - opportunities for participants to engage in guided dialogues and role-playing activities to build confidence in speaking and comprehension and Cultural insights - exploration of cultural nuances and practices in Portuguese-speaking countries to enhance understanding and communication. Participants will leave the workshop equipped with practical language skills and the confidence to engage in basic conversations in Portugues, setting the stage for further language learning and cultural exploration. 

Tuesday: 6 pm - 8:15 pm and Satursday: 9 am - 11:15 am

¡Hola! Ready to start speaking Spanish? Our Beginning Communication course is perfect for beginners. This class offers a dynamic introduction to basic vocabulary, essential phrases, and conversational skills. Over the course, you'll learn the fundamentals through dynamic activities and engaging lessons. Join us to build your language skills and open doors to new opportunities!

Tuesday: 6 pm - 8:15 pm and Satursday: 9 am - 11:15 am

Thank you for your interest in the MassBay CNA program. Please follow the below steps to start the process of qualifying for the CNA program: 

Step 1: Complete all information on our intake form (if you already completed it please continue to step 2): 

https://forms.gle/kkBTWprTNy1EvF7u8

Step 2: Use the below website to schedule a 15-minute phone call with us for anyday: 

https://calendly.com/jfeld-massbay/cna-phone-interview

Course Overview: The Certified Nurse Assistant (CNA) Training Program is designed to equip aspiring healthcare professionals with the essential skills and knowledge needed to provide compassionate and competent care to patients in various healthcare settings. Taught by experienced and knowledgeable instructors, this comprehensive course combines Webex remote classroom instruction, in-person laboratory practice, and clinical experience at a long-term care facility.

CNAs are vital healthcare team members, performing hands-on care for patients, residents, and clients of all ages and abilities. Students are prepared for the Massachusetts Nurse Aide Competency Exam in just eight weeks.

Graduates of CNA Training Programs can find employment working with patients of all ages in hospitals, rehabilitation centers, clinics, nursing homes, home health, assisted living facilities, schools, medical offices, and as travel CNAs.

This certification is a foundation for further education and advancement in other health professional careers.

In this 120-hour certificate program, students will

● Understand the role and responsibilities of a CNA

● Gain proficiency in basic nursing skills such as patient hygiene, mobility assistance, and vital signs

● Understand the principles of infection control and safety procedures

● Ensure comfort and dignity while assisting with activities of daily living

● Gain effective communication techniques to work with patients, families, and other healthcare personnel

● Be well prepared to sit for the state certification exam and meet the requirements for employment as a CNA

Accreditation/ Certification (there is no licensure for CNAs)

Program graduates receive a Certificate of Completion and are eligible to sit for the Massachusetts State Nurse Assistant Certification Exam. Mass Bay’s Nurse Assistant program is approved by the Department of Public Health Approval # N3NB

Schedule

Flyer

Virtual Lecture: Tuesday & Wednesday: 4 pm - 7 pm (06/03/2025 - 07/26/2025)

Lab: Friday Lab 3:00pm- 8:30pm (Framingham campus)

Clinical: Friday and Saturday: 3:30-10:00pm and daytime pending available slots 

The tuition also includes

This comprehensive course is designed for aspiring auto damage adjusters and industry professionals seeking to enhance their skills in assessing vehicle damage and processing claims efficiently. Participants will gain in-depth knowledge of automotive damage evaluation techniques, insurance policies, and claims management processes.

Key Topics:

Introduction to Auto Damage Adjustment

• Role and responsibilities of an auto damage adjuster
• Overview of the insurance industry and claims process

Vehicle Damage Assessment

• Techniques for inspecting and assessing vehicle damage
• Understanding repair estimates and parts valuation

Claims Processing and Management

• Navigating the claims lifecycle
• Effective communication with policyholders, repair shops, and insurance companies

Legal and Regulatory Considerations

• Overview of relevant laws and regulations governing auto insurance
• Ethical considerations in damage adjustment

Hands-On Training

• Case studies and real-world scenarios
• Group exercises to develop practical skills in damage assessment and reporting

Technology in Claims Adjustment

• Tools and software used in auto damage assessment
• Future trends in the industry and technology integration

Automotive Damage Appraisal Course:  Part I - Claims professionals, auto body technicians and others are trained for the Massachusetts Automobile Damage Appraisers License Examination. The course includes in- depth discussion of insurance regulations, policy arbitration, and work completion forms, use of Flat Rate Manuals, collision diagnosis, cost estimation and preparation of written estimates. Instructor is ICAR Platinum certified and has more than 30 years’ experience in the automotive industry, including 16 years of management and appraisal experience.

Behavioral Health Technician I certificate is designed to train students in how to work inclusively in fields of mental illness and wellness, education, public safety, family and youth development, community and family support. Training for this certificate is divided into three areas of competency. First students study foundations in human behavior. Second, they study and participate in intensive de-escalation and social communication training. Finally, students complete Basic Life Support Provider (BLS) certification as part of their certificate. Additional certifications are completed in this training.

Schedule:

Wednesday: 6:30 pm - 9 pm 

and

Deescalation, CPR training (Day and Time: TBD)

Grant is available (seats limited). Please follow below step to apply for grant

Step 1: Do not use this page to register for the class if you want to apply for grant

Step 2: Complete all information on our intake form

Step 3: Please email us at cn-uhong@massbay.edu to let us know that you completed the intake for Behavioral Health Technician Grant.

We will reach out if you are qualified for grant. If you are qualified for grant, we will email you the registration link.

Thank you for your interest in the MassBay CNA program. Please follow the below steps to start the process of qualifying for the CNA program: 

Step 1: Complete all information on our intake form (if you already completed it please continue to step 2): 

https://forms.gle/kkBTWprTNy1EvF7u8

Step 2: Use the below website to schedule a 15-minute phone call with us for anyday: 

https://calendly.com/jfeld-massbay/cna-phone-interview

Course Overview: The Certified Nurse Assistant (CNA) Training Program is designed to equip aspiring healthcare professionals with the essential skills and knowledge needed to provide compassionate and competent care to patients in various healthcare settings. Taught by experienced and knowledgeable instructors, this comprehensive course combines Webex remote classroom instruction, in-person laboratory practice, and clinical experience at a long-term care facility.

CNAs are vital healthcare team members, performing hands-on care for patients, residents, and clients of all ages and abilities. Students are prepared for the Massachusetts Nurse Aide Competency Exam in just eight weeks.

Graduates of CNA Training Programs can find employment working with patients of all ages in hospitals, rehabilitation centers, clinics, nursing homes, home health, assisted living facilities, schools, medical offices, and as travel CNAs.

This certification is a foundation for further education and advancement in other health professional careers.

In this 120-hour certificate program, students will

● Understand the role and responsibilities of a CNA

● Gain proficiency in basic nursing skills such as patient hygiene, mobility assistance, and vital signs

● Understand the principles of infection control and safety procedures

● Ensure comfort and dignity while assisting with activities of daily living

● Gain effective communication techniques to work with patients, families, and other healthcare personnel

● Be well prepared to sit for the state certification exam and meet the requirements for employment as a CNA

Accreditation/ Certification (there is no licensure for CNAs)

Program graduates receive a Certificate of Completion and are eligible to sit for the Massachusetts State Nurse Assistant Certification Exam. Mass Bay’s Nurse Assistant program is approved by the Department of Public Health Approval # N3NB

Schedule

9/2/2025 - 10/25/2025

Lecture: Tuesday/Wednesday: 4 pm - 7 pm

Labs: Saturdays: 8:00 am - 2:00 pm

Clinical: Saturday/Sunday 7 am - 3:30 pm