Automotive Damage Appraisal Course:  Part I - Claims professionals, auto body technicians and others are trained for the Massachusetts Automobile Damage Appraisers License Examination. The course includes in- depth discussion of insurance regulations, policy arbitration, and work completion forms, use of Flat Rate Manuals, collision diagnosis, cost estimation and preparation of written estimates. Instructor is ICAR Platinum certified and has more than 30 years’ experience in the automotive industry, including 16 years of management and appraisal experience.

This workshop is designed for caregivers, healthcare professionals, and volunteers who wish to enhance their skills and knowledge in providing compassionate care for hospice patients and their families. Participants will explore the unique needs of individuals facing terminal illness and learn best practices for delivering holistic support. Key topics include: Understanding hospice care - overview of the hospice philosophy, goals of care, and the role of hospice in the continuum of healthcare; Communication skills - techniques for effective communication with patients and families, including active listening and addressing difficult conversations about death and dying; Emotional and spiritual support - strategies for providing comfort and support, recognizing the emotional and spiritual needs of patients and their loved ones; Pain and symptom management - introduction to common symptoms in hospice care and methods for effective pain relief and symptom management and Caring for families - insights into supporting family members during the end-of-life journey, including coping strategies and resources available to them. By the end of the workshop, participants will be equipped with the skills and confidence to provide compassionate, patient-centered care, fostering dignity and comfort for hospice patients and their families during a critical time. Three weeks, Remote

Get Ready to Pass the Massachusetts Auto Damage Appraiser Exam!

Join our focused 6-hour training program spread over two evenings — designed specifically to help you succeed on the Part 1 & 2 exams.

What You’ll Learn:

• In-depth review of Part 1 exam questions
• Step-by-step guidance on preparing a thorough, accurate auto damage estimate
• Tips and strategies from experienced professional who has been through it

Why Take This Course? 

You only need to pass the test once — so make sure you're fully prepared the first time.

Flexible Evening Schedule: Perfect for working professionals

August 19 and August 20 from 6:30-9:30

Requirement: Students must complete Certified Damage Appraisal Course (part 1). Click here for more information about Certified Damage Appraisal Course.

For more information, please contact us at cpwd@massbay.edu

This engaging course is designed for individuals interested in developing foundational skills in Portuguese communication. Whether for personal enrichment, travel, or professional purposes, this course provides a supportive environment for learners at all levels. Key topics include: Basic vocabulary and phrases - introduction to essential words and phrases for everyday conversations, including greetings, introductions, and common expressions; Pronunciation and listening skills - techniques for improving pronunciation and understanding spoken Portuguese through listening exercises and interactive practice; Basic grammar concepts - overview of fundamental grammar rules, including sentence structure, verb conjugation, and common grammatical pitfalls; Conversational practice - opportunities for participants to engage in guided dialogues and role-playing activities to build confidence in speaking and comprehension and Cultural insights - exploration of cultural nuances and practices in Portuguese-speaking countries to enhance understanding and communication. Participants will leave the workshop equipped with practical language skills and the confidence to engage in basic conversations in Portugues, setting the stage for further language learning and cultural exploration. 

Tuesday: 6 pm - 8:15 pm and Satursday: 9 am - 11:15 am

For more information, please reach out to us at cpwd@massbay.edu

Disclaimer: While we strive to provide accurate and current information, course schedules published on our website are subject to change. Students are advised to check regularly for updates.

Thank you for your interest in the MassBay CNA program. Please follow the below steps to start the process of qualifying for the CNA program: 

Step 1: Complete all information on our intake form (if you already completed it please continue to step 2): 

https://forms.gle/kkBTWprTNy1EvF7u8

Step 2: Use the below website to schedule a 15-minute phone call with us for anyday: 

https://calendly.com/jfeld-massbay/cna-phone-interview

Course Overview: The Certified Nurse Assistant (CNA) Training Program is designed to equip aspiring healthcare professionals with the essential skills and knowledge needed to provide compassionate and competent care to patients in various healthcare settings. Taught by experienced and knowledgeable instructors, this comprehensive course combines Webex remote classroom instruction, in-person laboratory practice, and clinical experience at a long-term care facility.

CNAs are vital healthcare team members, performing hands-on care for patients, residents, and clients of all ages and abilities. Students are prepared for the Massachusetts Nurse Aide Competency Exam in just eight weeks.

Graduates of CNA Training Programs can find employment working with patients of all ages in hospitals, rehabilitation centers, clinics, nursing homes, home health, assisted living facilities, schools, medical offices, and as travel CNAs.

This certification is a foundation for further education and advancement in other health professional careers.

In this 120-hour certificate program, students will

● Understand the role and responsibilities of a CNA

● Gain proficiency in basic nursing skills such as patient hygiene, mobility assistance, and vital signs

● Understand the principles of infection control and safety procedures

● Ensure comfort and dignity while assisting with activities of daily living

● Gain effective communication techniques to work with patients, families, and other healthcare personnel

● Be well prepared to sit for the state certification exam and meet the requirements for employment as a CNA

Accreditation/ Certification (there is no licensure for CNAs)

Program graduates receive a Certificate of Completion and are eligible to sit for the Massachusetts State Nurse Assistant Certification Exam. Mass Bay’s Nurse Assistant program is approved by the Department of Public Health Approval # N3NB

Schedule

9/2/2025 - 10/25/2025

• Lecture: Tuesday/Wednesday: 4 pm - 7 pm 
• Labs: Saturday or Friday (time: TBD)
• Clinical: Saturday/Sunday or Friday/Saturday (time: morning or afternoon time)

Location:

• Lecture: Online
• Lab and Clinical: Framingham, Concord, or Wellesley.

ELL Advanced: This course is intended for students who have completed the Intermediate course or have a high intermediate to advanced level of English. The course will focus on building skills in reading, writing, grammar and advanced vocabulary for everyday life or academic study. The classes will offer practice through a variety of activities, including class discussions, oral presentations, small group work and individual assignments.

ELL Intermediate: This course is designed for students who have completed the Beginner course or who have a basic foundation in English. The course will focus on building and improving English grammar, vocabulary, and writing skills for communicating in everyday situations. The reading activities focus on comprehension and critical thinking skills. Activities include class discussions, group work and individual assignments.

ELL Beginner: This course is intended for students with limited English language skills. The focus will be to build a practical English vocabulary and understanding of basic grammar structures to communicate in everyday life. Class activities will give students practice in conversational English as well as reading and writing.

Note: New students will have placement test on the first day to place into Advanced class, or Intermediate class, or Beginner class

For more information, please reach out to us at cpwd@massbay.edu

Disclaimer: While we strive to provide accurate and current information, course schedules published on our website are subject to change. Students are advised to check regularly for updates.

Automotive Damage Appraisal Course: Part I - Claims professionals, auto body technicians and others are trained for the Massachusetts Automobile Damage Appraisers License Examination. The course includes in- depth discussion of insurance regulations, policy arbitration, and work completion forms, use of Flat Rate Manuals, collision diagnosis, cost estimation and preparation of written estimates. Instructor is ICAR Platinum certified and has more than 30 years’ experience in the automotive industry, including 16 years of management and appraisal experience.

For more information, please reach out to us at cpwd@massbay.edu

CU134 TEAS Prep:  The ATI Test of Essential Academic Skills (TEAS) is required for entrance into many Nursing and Allied Health Programs nationally, including MassBay Community College. The TEAS preparation class at MassBay is comprised of intensive classes in math and science with the reading and grammar built into the classes.

Disclaimer:  MassBay Community College does not administer the TEAS exam on campus or online. Please contact the MassBay Community College Admissions Office for questions related to test score requirements.