ELL Advanced: This course is intended for students who have completed the Intermediate course or have a high intermediate to advanced level of English. The course will focus on building skills in reading, writing, grammar and advanced vocabulary for everyday life or academic study. The classes will offer practice through a variety of activities, including class discussions, oral presentations, small group work and individual assignments.

ELL Intermediate: This course is designed for students who have completed the Beginner course or who have a basic foundation in English. The course will focus on building and improving English grammar, vocabulary, and writing skills for communicating in everyday situations. The reading activities focus on comprehension and critical thinking skills. Activities include class discussions, group work and individual assignments.

ELL Beginner: This course is intended for students with limited English language skills. The focus will be to build a practical English vocabulary and understanding of basic grammar structures to communicate in everyday life. Class activities will give students practice in conversational English as well as reading and writing.

Note: New students will need placement test on the first date to place into Advanced class, or Intermediate class, or Beginner class

This comprehensive course is designed for aspiring auto damage adjusters and industry professionals seeking to enhance their skills in assessing vehicle damage and processing claims efficiently. Participants will gain in-depth knowledge of automotive damage evaluation techniques, insurance policies, and claims management processes.

Key Topics:

Introduction to Auto Damage Adjustment

• Role and responsibilities of an auto damage adjuster
• Overview of the insurance industry and claims process

Vehicle Damage Assessment

• Techniques for inspecting and assessing vehicle damage
• Understanding repair estimates and parts valuation

Claims Processing and Management

• Navigating the claims lifecycle
• Effective communication with policyholders, repair shops, and insurance companies

Legal and Regulatory Considerations

• Overview of relevant laws and regulations governing auto insurance
• Ethical considerations in damage adjustment

Hands-On Training

• Case studies and real-world scenarios
• Group exercises to develop practical skills in damage assessment and reporting

Technology in Claims Adjustment

• Tools and software used in auto damage assessment
• Future trends in the industry and technology integration

ELL Advanced: This course is intended for students who have completed the Intermediate course or have a high intermediate to advanced level of English. The course will focus on building skills in reading, writing, grammar and advanced vocabulary for everyday life or academic study. The classes will offer practice through a variety of activities, including class discussions, oral presentations, small group work and individual assignments.

ELL Intermediate: This course is designed for students who have completed the Beginner course or who have a basic foundation in English. The course will focus on building and improving English grammar, vocabulary, and writing skills for communicating in everyday situations. The reading activities focus on comprehension and critical thinking skills. Activities include class discussions, group work and individual assignments.

ELL Beginner: This course is intended for students with limited English language skills. The focus will be to build a practical English vocabulary and understanding of basic grammar structures to communicate in everyday life. Class activities will give students practice in conversational English as well as reading and writing.

Note: New students will need placement test on the first date to place into Advanced class, or Intermediate class, or Beginner class

Course Overview: Mass Bay's Home Health Aide (HHA) Training Program is designed to further the skills of Certified Nurse Assistants (CNAs) by preparing them to deliver exceptional in-home care. This bridge program builds on the core competencies gained in the CNA training, providing students with the specialized knowledge needed to assist clients with daily living tasks, promote independence, and improve overall quality of life in a home setting.

Course Objectives:

• Master advanced caregiving techniques, including personal care, nutrition, and household management.
• Develop effective communication strategies for working with clients, their families, and healthcare providers.
• Learn safety and emergency protocols to ensure a secure home environment.
• Build upon the skills and knowledge gained from your CNA program.
• Understand infection control measures and health monitoring specific to home care

Certification: Upon successfully completing the program, students will meet the certification requirements for Home Health Aides in Massachusetts. This certification enables graduates to provide care in home settings under the supervision of licensed healthcare professionals.

Prerequisites:

• Successful completion of a Certified Nurse Assistant (CNA) course
• High school diploma or equivalent
• Basic English proficiency (reading, writing, and speaking)
• Physical ability to perform Home Health Aide duties

Career Opportunities: Graduates of the HHA Training Program are prepared to work with home healthcare agencies, hospice services, assisted living facilities, and private clients. The certification also serves as a foundation for further education and career advancement in the healthcare field.

This workshop is designed for caregivers, healthcare professionals, and volunteers who wish to enhance their skills and knowledge in providing compassionate care for hospice patients and their families. Participants will explore the unique needs of individuals facing terminal illness and learn best practices for delivering holistic support. Key topics include: Understanding hospice care - overview of the hospice philosophy, goals of care, and the role of hospice in the continuum of healthcare; Communication skills - techniques for effective communication with patients and families, including active listening and addressing difficult conversations about death and dying; Emotional and spiritual support - strategies for providing comfort and support, recognizing the emotional and spiritual needs of patients and their loved ones; Pain and symptom management - introduction to common symptoms in hospice care and methods for effective pain relief and symptom management and Caring for families - insights into supporting family members during the end-of-life journey, including coping strategies and resources available to them. By the end of the workshop, participants will be equipped with the skills and confidence to provide compassionate, patient-centered care, fostering dignity and comfort for hospice patients and their families during a critical time. Three weeks, Remote