This workshop is designed for caregivers, healthcare professionals, and volunteers who wish to enhance their skills and knowledge in providing compassionate care for hospice patients and their families. Participants will explore the unique needs of individuals facing terminal illness and learn best practices for delivering holistic support. Key topics include: Understanding hospice care - overview of the hospice philosophy, goals of care, and the role of hospice in the continuum of healthcare; Communication skills - techniques for effective communication with patients and families, including active listening and addressing difficult conversations about death and dying; Emotional and spiritual support - strategies for providing comfort and support, recognizing the emotional and spiritual needs of patients and their loved ones; Pain and symptom management - introduction to common symptoms in hospice care and methods for effective pain relief and symptom management and Caring for families - insights into supporting family members during the end-of-life journey, including coping strategies and resources available to them. By the end of the workshop, participants will be equipped with the skills and confidence to provide compassionate, patient-centered care, fostering dignity and comfort for hospice patients and their families during a critical time. 

Spring 2026:

Virtual Lectures: Thursday, 7 - 9 pm | 3/19/2026 - 4/9/2026 (Webex)

In-person Lab: Saturday, 8 am - 12:30 pm | 4/11/2026 (Location: Offsite TBD)

Basic Life Support Provider (BLS):  This course is for healthcare professionals who need to know how to perform CPR, as well as other lifesaving skills, in a wide variety of in-hospital and out-of-hospital settings.

This course is intended for both initial and renewal BLS training. This course covers the following topics:

• High-quality CPR for adults, children, and infants;
• The AHA Chain of Survival;
• Use of an AED;
• Effective ventilations using a barrier device;
• Importance of teams in multi-rescuer resuscitation and performance as an effective team member during multi-rescuer CPR;
• Relief of foreign-body airway obstruction (choking) for adults and infants.

In this Instructor-led course, students participate in simulated clinical scenarios and learning stations. Students must successfully complete BLS skills practice and skills testing as well as a written exam in order to receive a completion ecard.

Do you recieve SNAP benefit? To determine your eligibility for this grant, please follow the steps below:

Step 1: Complete our intake form: https://forms.gle/kkBTWprTNy1EvF7u8

Step 2: Click “Add to Wait List” and follow the instructions to complete your application. Students can select one of the following section.

• Section 1: Tuesday & Thursday (6 - 8 pm | 3/24/2026 - 5/14/2026, Framingham Campus)
• Section 2: Saturday (8:30 am - 12:30 pm | 3/28/2026 - 5/16/2026, Framingham Campus)
• Section 3: Sunday (12:30 - 4:30 pm | 3/29/2026 - 5/17/2026, Online)
• Section 4: Monday & Tuesday (6 - 9 pm | 3/23/2026 - 5/12/2026, Online)

Step 3: You will receive a consent form from us to sign (email or in-person option is available)

Step 4: Attend a follow-up meeting for SNAP E&T enrollment.

Note: Late applicants may attend the program while we determine their eligibility

ELL Course Description

Disclaimer: While we strive to provide accurate and current information, course schedules published on our website are subject to change. Students are advised to check regularly for updates.

This institution is an equal opportunity provider, employer, and lender. 

ELL Advanced: This course is intended for students who have completed the Intermediate course or have a high intermediate to advanced level of English. The course will focus on building skills in reading, writing, grammar and advanced vocabulary for everyday life or academic study. The classes will offer practice through a variety of activities, including class discussions, oral presentations, small group work and individual assignments.

ELL Intermediate: This course is designed for students who have completed the Beginner course or who have a basic foundation in English. The course will focus on building and improving English grammar, vocabulary, and writing skills for communicating in everyday situations. The reading activities focus on comprehension and critical thinking skills. Activities include class discussions, group work and individual assignments.

ELL Beginner: This course is intended for students with limited English language skills. The focus will be to build a practical English vocabulary and understanding of basic grammar structures to communicate in everyday life. Class activities will give students practice in conversational English as well as reading and writing.

Note: New students will have placement test on the first day to place into Advanced class, or Intermediate class, or Beginner class

For more information, please reach out to us at cpwd@massbay.edu

First day of class (1/26/2026), all student will meet virtually to take a placement test. Students will be placed into Group 1 or Group 2 depending on their level.

Group 1: Monday: Remote; Tuesday: Asynchronous

Group 2: Monday: Asynchronous; Tuesday: Remote

Disclaimer: While we strive to provide accurate and current information, course schedules published on our website are subject to change. Students are advised to check regularly for updates.

·         Classes will run when minimum enrollment is met. Classes may be canceled due to low enrollment or instructor availability.

·         For refund requests, please contact the program director in charge:

Roxana Marrero Director of Community Education and Workforce rmarrero@massbay.edu

Course Overview:Mass Bay’s Home Health Aide (HHA) Training Program is designed to prepare Certified Nurse Assistants (CNAs) to provide high-quality care to clients in their homes. This bridge program builds on the foundational skills acquired in the CNA course, equipping students with the additional knowledge and competencies necessary to support clients with their daily living activities, promote their independence, and enhance their quality of life.

Course Objectives:

• Expand on the skills and knowledge obtained in the CNA course.
• Develop proficiency in advanced caregiving skills, including personal care, nutrition, and household management.
• Learn effective communication techniques for interacting with clients, families, and healthcare professionals.
• Understand safety protocols and emergency procedures to ensure a safe home environment.
• Gain knowledge of infection control practices and health monitoring in the home.

Certification:Upon successful completion of the course, students will meet the state requirements for certification as a Home Health Aide in Massachusetts. Certification qualifies graduates to provide care in clients' homes, under the supervision of licensed healthcare professionals.

Prerequisites:

• Completion of a Certified Nurse Assistant (CNA) course
• High school diploma or equivalent
• Basic proficiency in English (reading, writing, and speaking)
• Physical ability to perform HHA duties

Career Opportunities: Graduates of the HHA Training Program can pursue employment with home health care agencies, hospice organizations, assistive living facilities, and private clients. This certification also provides a foundation for further education and advancement in the healthcare field

Thank you for your interest in the MassBay CNA program. Please follow the below steps to start the process of qualifying for the CNA program: 

Step 1: Complete all information on our intake form (if you already completed it please continue to step 2): 

https://forms.gle/kkBTWprTNy1EvF7u8

Step 2: Use the below website to schedule a 15-minute phone call with us for anyday: 

https://calendly.com/jfeld-massbay/cna-phone-interview

Course Overview: The Certified Nurse Assistant (CNA) Training Program is designed to equip aspiring healthcare professionals with the essential skills and knowledge needed to provide compassionate and competent care to patients in various healthcare settings. Taught by experienced and knowledgeable instructors, this comprehensive course combines Webex remote classroom instruction, in-person laboratory practice, and clinical experience at a long-term care facility.

CNAs are vital healthcare team members, performing hands-on care for patients, residents, and clients of all ages and abilities. Students are prepared for the Massachusetts Nurse Aide Competency Exam in just eight weeks.

Graduates of CNA Training Programs can find employment working with patients of all ages in hospitals, rehabilitation centers, clinics, nursing homes, home health, assisted living facilities, schools, medical offices, and as travel CNAs.

This certification is a foundation for further education and advancement in other health professional careers.

In this 120-hour certificate program, students will

● Understand the role and responsibilities of a CNA

● Gain proficiency in basic nursing skills such as patient hygiene, mobility assistance, and vital signs

● Understand the principles of infection control and safety procedures

● Ensure comfort and dignity while assisting with activities of daily living

● Gain effective communication techniques to work with patients, families, and other healthcare personnel

● Be well prepared to sit for the state certification exam and meet the requirements for employment as a CNA

Accreditation/ Certification (there is no licensure for CNAs)

Program graduates receive a Certificate of Completion and are eligible to sit for the Massachusetts State Nurse Assistant Certification Exam. Mass Bay’s Nurse Assistant program is approved by the Department of Public Health Approval # N3NB

Spring 2026 8WI Schedule:

3/24/2026 - 5/17/2026

Lecture: Tuesday & Wednesday, 4 - 7 pm | Virtual

Labs: Saturday or Friday, 8 am - 2 pm or 3 pm - 8:30 pm |Framingham, MA or Concord, MA

Clinical: Saturday & Sunday or Friday & Saturday, TBD | Framingham, MA or Concord, MA

Do you recieve SNAP benefit? To determine your eligibility for this grant, please follow the steps below:

Step 1: Click “Add to Wait List” and follow the instructions to complete your submission.

Step 2: Complete our intake form: https://forms.gle/kkBTWprTNy1EvF7u8

Step 3: You will receive a consent form from us to sign (email or in-person option is available)

Step 4: Use the link below to schedule a 15-minute phone call with us to review Certified Nurse Assistant program requirements.

https://calendly.com/jfeld-massbay/cna-phone-interview

Step 5: Attend a follow-up meeting for SNAP E&T enrollment.

Note: For late applications, we may need to temporarily register you for the class under the grant before determining your eligibility. Please be aware that you will be dropped from the class if you are found ineligible.

CNA Course Description

Spring 2026 8WII Schedule:

3/24/2026 - 5/17/2026

Lecture: Tuesday & Wednesday, 4 - 7 pm | Virtual

Labs: Saturday or Friday, 8 am - 2 pm or 3 pm - 8:30 pm |Framingham, MA or Concord, MA

Clinical: Saturday & Sunday or Friday & Saturday, TBD | Framingham, MA or Concord, MA

Disclaimer: While we strive to provide accurate and current information, course schedules published on our website are subject to change. Students are advised to check regularly for updates.

This institution is an equal opportunity provider, employer, and lender. 

ELL Advanced: This course is intended for students who have completed the Intermediate course or have a high intermediate to advanced level of English. The course will focus on building skills in reading, writing, grammar and advanced vocabulary for everyday life or academic study. The classes will offer practice through a variety of activities, including class discussions, oral presentations, small group work and individual assignments.

ELL Intermediate: This course is designed for students who have completed the Beginner course or who have a basic foundation in English. The course will focus on building and improving English grammar, vocabulary, and writing skills for communicating in everyday situations. The reading activities focus on comprehension and critical thinking skills. Activities include class discussions, group work and individual assignments.

ELL Beginner: This course is intended for students with limited English language skills. The focus will be to build a practical English vocabulary and understanding of basic grammar structures to communicate in everyday life. Class activities will give students practice in conversational English as well as reading and writing.

Note: New students will have placement test on the first day to place into Advanced class, or Intermediate class, or Beginner class

For more information, please reach out to us at cpwd@massbay.edu

Disclaimer: While we strive to provide accurate and current information, course schedules published on our website are subject to change. Students are advised to check regularly for updates.

·         Classes will run when minimum enrollment is met. Classes may be canceled due to low enrollment or instructor availability.

·         For refund requests, please contact the program director in charge:

Roxana Marrero Director of Community Education and Workforce rmarrero@massbay.edu