Automotive Damage Appraisal Course:  Part I - Claims professionals, auto body technicians and others are trained for the Massachusetts Automobile Damage Appraisers License Examination. The course includes in- depth discussion of insurance regulations, policy arbitration, and work completion forms, use of Flat Rate Manuals, collision diagnosis, cost estimation and preparation of written estimates. Instructor is ICAR Platinum certified and has more than 30 years’ experience in the automotive industry, including 16 years of management and appraisal experience.

CU 104 Basic Life Support Provider (BLS):  This course is for healthcare professionals who need to know how to perform CPR, as well as other lifesaving skills, in a wide variety of in-hospital and out-of-hospital settings.

This course is intended for both initial and renewal BLS training. This course covers the following topics:

• High-quality CPR for adults, children, and infants;
• The AHA Chain of Survival;
• Use of an AED;
• Effective ventilations using a barrier device;
• Importance of teams in multi-rescuer resuscitation and performance as an effective team member during multi-rescuer CPR;
• Relief of foreign-body airway obstruction (choking) for adults and infants.

In this Instructor-led course, students participate in simulated clinical scenarios and learning stations. Students must successfully complete BLS skills practice and skills testing as well as a written exam in order to receive a completion ecard.

This workshop is designed for caregivers, healthcare professionals, and volunteers who wish to enhance their skills and knowledge in providing compassionate care for hospice patients and their families. Participants will explore the unique needs of individuals facing terminal illness and learn best practices for delivering holistic support. Key topics include: Understanding hospice care - overview of the hospice philosophy, goals of care, and the role of hospice in the continuum of healthcare; Communication skills - techniques for effective communication with patients and families, including active listening and addressing difficult conversations about death and dying; Emotional and spiritual support - strategies for providing comfort and support, recognizing the emotional and spiritual needs of patients and their loved ones; Pain and symptom management - introduction to common symptoms in hospice care and methods for effective pain relief and symptom management and Caring for families - insights into supporting family members during the end-of-life journey, including coping strategies and resources available to them. By the end of the workshop, participants will be equipped with the skills and confidence to provide compassionate, patient-centered care, fostering dignity and comfort for hospice patients and their families during a critical time. Three weeks, Remote

Get Ready to Pass the Massachusetts Auto Damage Appraiser Exam!

Join our focused 6-hour training program spread over two evenings — designed specifically to help you succeed on the Part 1 & 2 exams.

What You’ll Learn:

• In-depth review of Part 1 exam questions
• Step-by-step guidance on preparing a thorough, accurate auto damage estimate
• Tips and strategies from experienced professional who has been through it

Why Take This Course? 

You only need to pass the test once — so make sure you're fully prepared the first time.

Flexible Evening Schedule: Perfect for working professionals

August 19 and August 20 from 6:30-9:30

Requirement: Students must complete Certified Damage Appraisal Course (part 1). Click here for more information about Certified Damage Appraisal Course.

For more information, please contact us at cpwd@massbay.edu

CU 104 Basic Life Support Provider (BLS):  This course is for healthcare professionals who need to know how to perform CPR, as well as other lifesaving skills, in a wide variety of in-hospital and out-of-hospital settings.

This course is intended for both initial and renewal BLS training. This course covers the following topics:

• High-quality CPR for adults, children, and infants;
• The AHA Chain of Survival;
• Use of an AED;
• Effective ventilations using a barrier device;
• Importance of teams in multi-rescuer resuscitation and performance as an effective team member during multi-rescuer CPR;
• Relief of foreign-body airway obstruction (choking) for adults and infants.

In this Instructor-led course, students participate in simulated clinical scenarios and learning stations. Students must successfully complete BLS skills practice and skills testing as well as a written exam in order to receive a completion ecard.

CU 104 Basic Life Support Provider (BLS):  This course is for healthcare professionals who need to know how to perform CPR, as well as other lifesaving skills, in a wide variety of in-hospital and out-of-hospital settings.

This course is intended for both initial and renewal BLS training. This course covers the following topics:

• High-quality CPR for adults, children, and infants;
• The AHA Chain of Survival;
• Use of an AED;
• Effective ventilations using a barrier device;
• Importance of teams in multi-rescuer resuscitation and performance as an effective team member during multi-rescuer CPR;
• Relief of foreign-body airway obstruction (choking) for adults and infants.

In this Instructor-led course, students participate in simulated clinical scenarios and learning stations. Students must successfully complete BLS skills practice and skills testing as well as a written exam in order to receive a completion ecard.

This engaging course is designed for individuals interested in developing foundational skills in Portuguese communication. Whether for personal enrichment, travel, or professional purposes, this course provides a supportive environment for learners at all levels. Key topics include: Basic vocabulary and phrases - introduction to essential words and phrases for everyday conversations, including greetings, introductions, and common expressions; Pronunciation and listening skills - techniques for improving pronunciation and understanding spoken Portuguese through listening exercises and interactive practice; Basic grammar concepts - overview of fundamental grammar rules, including sentence structure, verb conjugation, and common grammatical pitfalls; Conversational practice - opportunities for participants to engage in guided dialogues and role-playing activities to build confidence in speaking and comprehension and Cultural insights - exploration of cultural nuances and practices in Portuguese-speaking countries to enhance understanding and communication. Participants will leave the workshop equipped with practical language skills and the confidence to engage in basic conversations in Portugues, setting the stage for further language learning and cultural exploration. 

Tuesday: 6 pm - 8:15 pm and Satursday: 9 am - 11:15 am

For more information, please reach out to us at cpwd@massbay.edu

Thank you for your interest in the MassBay CNA program. Please follow the below steps to start the process of qualifying for the CNA program: 

Step 1: Complete all information on our intake form (if you already completed it please continue to step 2): 

https://forms.gle/kkBTWprTNy1EvF7u8

Step 2: Use the below website to schedule a 15-minute phone call with us for anyday: 

https://calendly.com/jfeld-massbay/cna-phone-interview

Course Overview: The Certified Nurse Assistant (CNA) Training Program is designed to equip aspiring healthcare professionals with the essential skills and knowledge needed to provide compassionate and competent care to patients in various healthcare settings. Taught by experienced and knowledgeable instructors, this comprehensive course combines Webex remote classroom instruction, in-person laboratory practice, and clinical experience at a long-term care facility.

CNAs are vital healthcare team members, performing hands-on care for patients, residents, and clients of all ages and abilities. Students are prepared for the Massachusetts Nurse Aide Competency Exam in just eight weeks.

Graduates of CNA Training Programs can find employment working with patients of all ages in hospitals, rehabilitation centers, clinics, nursing homes, home health, assisted living facilities, schools, medical offices, and as travel CNAs.

This certification is a foundation for further education and advancement in other health professional careers.

In this 120-hour certificate program, students will

● Understand the role and responsibilities of a CNA

● Gain proficiency in basic nursing skills such as patient hygiene, mobility assistance, and vital signs

● Understand the principles of infection control and safety procedures

● Ensure comfort and dignity while assisting with activities of daily living

● Gain effective communication techniques to work with patients, families, and other healthcare personnel

● Be well prepared to sit for the state certification exam and meet the requirements for employment as a CNA

Accreditation/ Certification (there is no licensure for CNAs)

Program graduates receive a Certificate of Completion and are eligible to sit for the Massachusetts State Nurse Assistant Certification Exam. Mass Bay’s Nurse Assistant program is approved by the Department of Public Health Approval # N3NB

Schedule

9/2/2025 - 10/25/2025

• Lecture: Tuesday/Wednesday: 4 pm - 7 pm 
• Labs: Saturday or Friday (time: TBD)
• Clinical: Saturday/Sunday or Friday/Saturday (time: morning or afternoon time)

Location:

• Lecture: Online
• Lab and Clinical: Framingham, Concord, or Wellesley.